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TECHNICAL SUPPORT
Frequently Asked Questions and Latest Patches

Please review the Helpful Hints and Troubleshooting section of the online manual (or help file) to get answers to common questions about the program.

For the latest patches/updates to the software, scroll down this page or click here.

  1. "I get an error after I installed the software which says it cannot connect to the database".

  2. "How do I backup my database?"

  3. "How do I transfer my data from one computer to another? I also want to use them as backup files".

  4. "I have been entering guests and then suddenly the program freezes and I cannot access any guest in the guest screen.".

  5. "Can I use the software to track multiple weddings?".

  6. "I get a blank page when I print envelopes from the envelope manager".

  7. "I am having a lot of trouble importing guests into the program"

  8. "In the envelope or label manager, only the name appears--no addresses. What do I do?"


  9. "Does this software work on a Macintosh computer?"


  10. "I get this error message when I try to download it or install the CD. C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Windows applications. Choose "close" to terminate application."


  11. "I am using Windows Vista. Suddenly it appears like my data is all gone. How can I get the data back!"


  12. "When I click on Label manager I receive a message that says error pblabo40.ini.file"
"I get an error after I installed the software which says it cannot connect to the database". 

Computers have different kinds of configurations. If you get an error that says "DBMS is not supported in your current installation", you may try one or more of the following:

  • You may have installed some software which has changed the configuration of your computer or you may have moved the folder where My Wedding Companion was installed. You should backup your DB file as found at "c:\program files\my wedding companion\mywedding.db" by copying it to a floppy or a different folder on your hard drive. Then, reinstall the software entirely. This should put your configuration back to the way it was when you first installed the software.
  • Click here to download the Microsoft database installation file which will update your computer with the latest system files
  • You can also download the ODBC 3.0 file from the Microsoft Technical Support web site. After extracting the files, right-click on the odbc.inf file to install the ODBC files into your computer.
"How do I backup my database?"
There is an option to backup your database in TOOLS...BACKUP of your main menu. If you are getting an error, your database is probably still open or the "c:\program files\my wedding companion\mywedding.db" file is still READ-ONLY for some reason. You can right-click on that file using Windows Explorer and TURN OFF the read-only flag. Or you can simply copy that file to a floppy or another folder in your harddrive to backup your data. This is the file that contains ALL THE DATA related to your wedding!
"How do I transfer my data from one computer to another? I also want to use them as backup files". 
OR
What are the database files where all my data is stored? 

The mywedding6.db file stores all the data for your software. To transfer from one computer to another, simply copy this database file from one computer to the other.  Keep in mind that copying this file replaces the destination file so be careful because you are copying the new data over the old data. Five Star Software only allows two versions of the software to reside on two different computers as long as both parties are planning the SAME wedding! It is illegal to use the software for multiple weddings on different computers! (If you are a bridal consultant planning different weddings on the same computer then this is allowed). We do track usage of the software and can detect illegal use.

Here are step-by-step instructions on how to copy this file:
The c:\program files\my wedding companion\mywedding6.db file contains all your data.

Here is how you can backup your file....

  1. Double-click on the icon "My Computer"
  2. Go to your C: drive
  3. Double-click on the folder called "program files"
  4. Double-click on the folder called "my wedding companion"
  5. Locate the file called "mywedding6.db"
  6. Right-click on that file
  7. A popup window will appear
  8. Select the option to "Send To" and choose the A: drive (or some thumb drive) to save the file to your floppy drive.
  9. If you are going to use the software on another computer for the same wedding, you can then copy the database file from the floppy in the same folder where you copied it from

"I have been entering guests and then suddenly the program freezes and I cannot access any guest in the guest screen.". 

The reason is because you entered an unusually long city for one of your guests and it froze the database. Download the latest patch from our page. (All available patches are listed below...) 

"Can I use the software to track multiple weddings?". 

Yes you can! The software is designed to track one wedding at a time. However, you can use it to plan multiple weddings (as long as all the weddings are planning on your computer like in the case of a wedding consultant; we do not allow you to share the software for other couples to plan other weddings, of course). The way you manage multiple weddings is by storing the database file on different physical folders on your computer. The best analogy I can think of is like using a filing cabinet. When you are ready to work in a particular wedding, you can copy that database file for that client from one folder and copy it to the working folder on your computer where you installed My Wedding Companion (i.e. c:\program files\my wedding companion). We have quite a number of wedding consultants who use the software in this manner. We can provide even more specific instructions after you purchase the software.

"I get a blank page when I print envelopes from the envelope manager".
What you need to do is go to make sure that your envelope specifications are the proper sizes from the top and left. In the envelope preview, move the top and side margins around to widen the amount of space for the addresses. Also, some of your addresses may be too wide for the page which causes the page to WORD WRAP. Hover your mouse over the edges of the address and you'll be able to RESIZE the addresses. You only need to do this for the FIRST address because all other addresses will follow the specifications of the first one. You may also want to move the return address around (if you have one). The font size may also need to be adjusted. Basically, an address is causing the page to word wrap and this is what is causing the extra page.
"I am having a lot of trouble importing guests into the program"
Here is a tip that can really save you a lot of time. With a blank database, ADD a new guest or two. Then, export the guest to a tab-delimited file (make sure you add the TXT extension to the file; if you don't, you may get a message saying that your import file is not a valid file). Now open up that file and you will see the EXACT order that the program expects the IMPORT file to look like. Assuming that the order of the columns and the number of columns are the same, both files should be similar. All you have to do now, is to make sure that your IMPORT file follows the SAME pattern as the export file which you just created. It is important that you match up each column and follow the sort order that you specified in the IMPORT screen.
"In the envelope or label manager, only the name appears--no addresses. What do I do?"
Click on "Tools...Refresh names and addresses" of the menu bar and this should refresh and propogate all names/addresses throughout the system. Note: if you made any custom changes to the name/address for a particular event, this action will reset all the guest information to the defaulted values. But this action will update all guests with the defaulted name and addresses for all reports, labels, envelopes, etc.
"Does this software work on a Macintosh computer?"
Yes and No. It does work on a Macintosh if you install a Windows Emulator that emulates Windows programs. Click here or http://www.apple.com/macosx/applications/virtualpc to learn about how to do this. Otherwise, you will not be able to install this software directly on your Macintosh.
"I get this error message when I try to download it or install the CD. C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Windows applications. Choose "close" to terminate application."
We have only heard of this issue for users who have the latest version of Windows XP. Get the Windows CD which should have come from your computer manufacturer. Call them about this problem or consult with this article to resolve the problem: http://support.microsoft.com/default.aspx?scid=kb;en-us;324767.
"I am using Windows Vista. Suddenly it appears like my data is all gone. How can I get the data back!"
The reason is because Vista stores a copy of the database in the following location on your computer. If you erase that file or rename that file, it will use the database in the "program files" folder instead. C:\Users\<YOUR USERNAME>\AppData\Local\VirtualStore\Program Files\My Wedding Companion.
"When I click on Label manager I receive a message that says error pblabo40.ini.file"
The reason for this is probably because the Desktop Icon or Link which you clicked on to open up the software does not include the proper WORKING folder. If you right-click on that LINK or ICON, choose Properties from the popup menu. Type this in the "Start in:" field at the top: "C:\Program Files\My Wedding Companion"

You are basically telling the shortcut link where to look for files like the one indicated above.

Latest Patch for v5.5 of software only

Do you have the latest patch to our software?  Look in Help...About.  If you do not see My Wedding Companion v6, then you will want to download our patch!. (WARNING: this is not an upgrade from an older version. If you install this patch over an older version, your application may become unstable or unusable.)  Download Now!

Instructions:  Run the self-extracting executable, patch55.exe, which you downloaded. This file will appear in the folder where you downloaded the file. Execute the program and it will ask you where you want to unzip the files. The default is "c:\program files\My Wedding Companion", but you will need to enter the folder name of where you installed the My Wedding Companion software. Replace your current files. It is recommended, however, that you backup your *.pbd, *.db and mwcv6.exe files before performing this patch.

If you need to download version 5.0, just click here.

Want to upgrade to the latest version? Just click here...


You can also obtain assistance by filling out the form below. Please give SPECIFIC DETAILS of what actions were taken, what errors were received, what version of Windows you are using, etc. We will try to answer all questions as soon as possible. 

Name (when you placed your order): 

E-mail address: 

Problem Description: 

                         


If you have problems or questions with the form please send email to support@fivestarsoftware.com or call (904) 677-0607.

 
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